1. Information We Collect

We collect only the data necessary to respond to your enquiries or provide requested information, specifically:

• a) Information you provide directly:
  • • Name, company name, email address, phone number, and other contact details when you download our brochure, submit a form, or contact us for sales or service-related purposes.
• b) Automatically collected data:
  • • IP address, browser type, device information, and limited usage data collected through cookies and analytics tools to help improve our website experience.
• c) Third-party sources:
  • • Information obtained from LinkedIn, business directories, or publicly available sources for legitimate business purposes.

2. Purpose of Collection and Use

We collect and process your data solely for:

• • Responding to your enquiries and brochure downloads
• • Providing information about our products and services
• • Internal analysis and improvement of our offerings
• • Fulfilling legal or contractual obligations

We do not sell, rent, or lease your personal data to any third party. The information collected is used exclusively by Crystal Engineering Systems for legitimate business purposes.

Legal basis: consent, contractual necessity, legal obligation, and legitimate interest.

3. Data Security

We use reasonable and appropriate technical and organizational safeguards, including encryption, access controls, and regular audits, to protect your data against unauthorized access, misuse, or disclosure.

4. Data Processing & Cross-Border Transfers

Your personal data may be processed locally or by our trusted service providers located outside India.

When data is transferred internationally, we ensure that adequate security safeguards are in place in line with applicable legal standards.

5. Data Sharing

We may share your personal data only with:

• • Our subsidiaries or affiliates for internal business purposes
• • Service providers assisting with marketing, analytics, or communication (bound by confidentiality agreements)
• • Government or legal authorities when required by law

We do not sell or otherwise commercially share your personal data with unrelated third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

For brochure downloads and sales leads, data is typically retained for up to 24 months unless a longer retention is necessary for legal or contractual reasons.

7. Your Rights

Under applicable laws, you have the right to:

• • Access, correct, or update your personal data
• • Withdraw consent at any time (which may limit our ability to provide requested services)
• • Request deletion, restriction, or portability of your data
• • Object to certain types of data processing
• • Lodge a complaint with the Data Protection Board of India

To exercise these rights, contact us at admin@crespl.com

8. Handling Issues & Grievances

If you have any questions, concerns, or complaints regarding your personal data, please contact our Grievance Officer at:

Email: management@crespl.com

Subject Line: Privacy Concern – Crystal Engineering Systems

We will address your concerns promptly in accordance with applicable legal timelines.

9. Data Breaches

In the unlikely event of a data breach, we will:

• • Notify affected individuals and relevant authorities where required by law
• • Take immediate remedial measures to minimize risks
• • Conduct internal investigations and strengthen our security measures

10. Internet Privacy and Cookies

Our website uses cookies and analytics tools to improve functionality and understand visitor engagement.

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (linked separately).

11. Children's Data

Our website and services are not directed at children under 18. We do not knowingly collect personal data from minors. If such data is inadvertently collected, we will delete it promptly upon notification.

12. Dispute Resolution

This policy and any disputes arising from it shall be governed by the laws of Tamil Nadu, India, and subject to the exclusive jurisdiction of the courts in Krishnagiri, Tamil Nadu.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with a new effective date.

14. Contact Us

For any questions or requests regarding this Privacy Policy, please reach us at:

admin@crespl.com

Crystal Engineering Systems, Survey No 1186/2A&2B Kelamangalam Road Achettipalli Post, Via, H.C.F, Hosur, Tamil Nadu 635110

Last Updated: 24-06-2025